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Terms & Conditions  
 

By placing an order, you agree to the following Terms and Conditions:

1.         Payment.  All payments must be made by credit card or cash at the time of purchase.  We reserve the right not to ship your order until all processing of a payment by credit card is final.  If your credit card payment is declined or you otherwise fail to pay on time for your order, you agree to pay finance charges at the rate of 1.5% per month or the highest rate permitted in your State on the amount you owe to us.  Furthermore, you agree to pay all costs of collection, including reasonable attorneys’ fees, if we have to hire a collection agency or lawyer in order to get paid.

2.         Shipping of Orders.  You will have the right to select how you want the products you order shipped to you (e.g. 2nd Day).  When you make that selection, the estimated shipping cost will be displayed.  That estimated shipping charge will be added to what you pay for the products, including any sales tax.  We cannot commit to use of any particular shipper but will use our best efforts to ensure that your shipping time line is met.    

3.         Product Information.  Generally the product descriptions or product specifications you see in our Store come directly from the provider of those products.  We cannot be responsible for any information which comes directly from the provider and is not changed by us. 

4.         Warranty.  You will receive whatever warranties the providers of the products you purchase offer on those products.  We can make no other warranties, express or implied, including any warranties relating to performance of the products, and expressly disclaim any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose. 

5.         Returns.  Whenever possible, we will post the return policies of the companies who provide the products you are purchasing from us.   Any request for return, refund, credit, or other arrangement with respect to products you purchase will be subject to the policies of the company who provides the product.   There are restocking fees for some products in the store. Contact US if you have questions about restocking fees.

Some products, such as custom products, may not be returned. Other products may be returned, depending on the specifications of the supplier. To return products, you must request a Return Merchandise Authorization (RMA), available from your account profile management page.
RMA's must be requested according to the following schedule:

    * NEON and LED signs - 3 days.
    * Safety sign - 7 days.
    * All other products - 7 days.

You are responsible for the cost of return shipping. Contact the store immediately to arrange replacement if a product is received damaged.

6.         Limitation of Liability.  We cannot be responsible for problems that result from acts of God, strikes, war, equipment failure, computer failure, unavailability of transportation, products or supplies, or other causes beyond our reasonable control.  If an order cannot be promptly or correctly fulfilled, our obligation is to promptly refund to you the money you paid us for the products which are the subject of the problem.  In no event can we be liable to you for consequential, incidental or punitive damages, including lost profits or delay damages, as a consequence of any breach of this Agreement or breach of any express or implied warranties.

7.         Governing Law; Forum Selection.   Our relationship is entered into in the State in which our offices are located and will be governed by the law of our State.  Any disputes arising under this Agreement must be exclusively resolved in the courts of our State

 

 

 Looking for instruction on how to manage your store?

We've got training videos and documentation ready for you! Just sign into your account profile on Visual Communications Group's Login page and go to the VCG Stores tab.

VCG Stores Team can be reached at (800) 558-3054 between the hours of 8AM - 5PM Central time Monday through Friday or by email at manager@vcgstores.com.